Customer Service Assistant

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Company Name Voxx Electronics Corporation
Location New York, NY
Date Posted February 1, 2017
Category Customer Service
Job Type Freelance

Description

JOB DESCRIPTION

Our client, a well known Voxx Electronics company, is looking for a customer-oriented service representative to provide information to our inside and outside customers, and to resolve any emerging problems that our clients might face with accuracy and efficiency.

RESPONSIBILITIES:

Process incoming orders, RA's, credit memo's accurately, in a timely and efficient manner according to the customer service processes
Demonstrates problem-solving abilities to resolve in-house and client issues in a timely manner
Provide customer service for both internal and external customers by giving status of order, tracking information, pricing, etc.
Answer incoming calls received from receptionist and direct line

DESIRED SKILLS AND EXPERIENCE:

Enjoys customer service
Strong customer service and data entry experience
Attention to detail
Experience in AIMS and Excel is required
Ability to multi-task, prioritize, manage time effectively and function in a fast paced environment
Outstanding organizational skills and excellent attention to detail as demonstrated in accurate order entry and ability to recall specific facts / processes quickly and efficiently
Must be a true team player, personable, professional and flexible

Company Overview

Voxx electronics is a leading, global supplier of mobile and consumer electronics products and holds the #1 market share in RSE and more.VOXX Electronics possesses a strong brand portfolio and its products rank among the top ten in almost every category in which they sell. Primary brands include Audiovox®, Invision®, Jensen®, Car Connection, Omega®, Advent®, Code Alarm®, Prestige®, Pursuit® and Excalibur..We offer a variety of in-home and accessory iPad docking and mounting solutions to expand the versatility and enjoyment of your iPad as well..Universal Navigation mirror with touch screen controls and Bluetooth,Basic 3.5 inch LCD rear observation monitor .
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